Support

The short answers.

Have a question or request? Email support@lightthehearth.com and I'll get back to you as soon as I can.

01

What does Hearth cost?

Hearth is free to use. I don't feel great about the idea of subscriptions, so I just make a bit of money when you buy replacement filters and other parts using the links in the app No extra cost to you.

02

What systems does Hearth cover?

All the common ones — furnace, A/C, water heater, water softeners, and more. If the app doesn't support a system you have, I can add it for you.

03

Do I really only need a photo?

For most modern systems, yes. Snap the label and Hearth pulls the model, capacity, and recommended maintenance cadence.

04

Can my partner share my account?

Yes. Both of you see the same home, the same plan, and either of you can mark a task done. Everyone gets the same experience.

05

What if I miss a task?

Nothing scary. Hearth flags it as overdue, gives you a quick way to reschedule, and adjusts the next reminder. No guilt trips.

06

I have multiple homes — can Hearth handle that?

Yes. Add as many homes as you like and switch between them with a tap. Each home gets its own plan, history, and reminders.

07

How does the materials ordering work?

When a task needs supplies,the app links you to a trusted source — usually Amazon. We may earn a small commission, which keeps the app free.